{"id":399,"date":"2025-10-15T18:19:31","date_gmt":"2025-10-15T16:19:31","guid":{"rendered":"https:\/\/palazzorusso.it\/faq\/"},"modified":"2025-12-16T15:57:37","modified_gmt":"2025-12-16T14:57:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/palazzorusso.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

What are the check-in and check-out times?<\/i><\/strong><\/p>\n

\u27a1\ufe0f Check-in is from 3:00 PM.<\/span><\/p>\n

\u2b05\ufe0f Check-out is by 11:00 AM on the day of departure<\/span><\/p>\n

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Is Wi-Fi available in the rooms?<\/i><\/strong><\/p>\n

Yes, Wi-Fi is available in every room and is free of charge. Access credentials will be provided at check-in.. <\/span><\/p>\n

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Do you accept pets?<\/i><\/strong><\/p>\n

Yes, pets are allowed. A supplement for extra cleaning is required. <\/span><\/p>\n

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Is there a restaurant on site?<\/i><\/strong><\/p>\n

Yes, the Taverna Russo restaurant is located on the ground floor and is available for lunch and dinner, or even just for an aperitif.
Hotel guests receive a 20% discount.
Check the opening hours by clicking here<\/a>. <\/span><\/p>\n

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Is the property accessible to people with disabilities?<\/i><\/strong><\/p>\n

Yes, our hotel is accessible to people with disabilities. We have a specially equipped room, and access to the building is facilitated by a ramp to overcome the steps at the entrance.
For any specific needs, our staff is available to provide assistance. <\/span><\/p>\n

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How can I reach you?<\/i><\/strong><\/p>\n

Palazzo Russo is located on the island of Ortigia, at Via Vittorio Veneto 26.<\/span><\/p>\n

\ud83d\ude97 If you arrive by car:<\/span><\/p>\n

A ZTL (limited traffic zone) is in effect on the island. Please check vehicle access times according to the relevant period. <\/span><\/p>\n

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\ud83d\ude86 If you arrive by train:<\/span><\/p>\n

From the Central Station you can take the SAIS Autolinee line 106. Alternatively, you can request a taxi <\/span><\/p>\n

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Where can I park my car?<\/i><\/strong><\/p>\n

Street parking is reserved for residents only. The following options are available: <\/span><\/p>\n

1) Talete municipal car park, 500 meters from our property. To reach it, follow the dedicated route indicated by signage. <\/span><\/p>\n

2) Private car park \u201cGarage Ortigia\u201d, where advance booking is recommended. It is located directly in front of the hotel entrance at Via Vittorio Veneto no. 33. <\/span><\/p>\n

If you choose this option, you may still pass through the red ZTL: the car park will notify the Municipality of your license plate, ensuring authorized access.<\/span><\/p>\n

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How can I contact you?<\/i><\/strong><\/p>\n

You can:<\/span><\/p>\n

\ud83d\udce7 Email us at info@palazzorusso.it<\/a><\/span><\/p>\n

\ud83d\udcde Call us at +39 0931 314900<\/span><\/p>\n

\ud83d\udcac Message us on WhatsApp by clicking here<\/a><\/span><\/p>\n

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I have a special request, can you help me?<\/i><\/strong><\/p>\n

Of course! Write to us at info@palazzorusso.it<\/a> or on WhatsApp by clicking here<\/a> qui. We\u2019re at your disposal! <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

What are the check-in and check-out times? \u27a1\ufe0f Check-in is from 3:00 PM. \u2b05\ufe0f Check-out is by 11:00 AM on the day of departure     Is Wi-Fi available in the rooms? Yes, Wi-Fi is available in every room and is free of charge. Access credentials will be provided at check-in..     Do you […]<\/p>\n","protected":false},"author":23,"featured_media":398,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-399","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/palazzorusso.it\/en\/wp-json\/wp\/v2\/pages\/399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/palazzorusso.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/palazzorusso.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/palazzorusso.it\/en\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/palazzorusso.it\/en\/wp-json\/wp\/v2\/comments?post=399"}],"version-history":[{"count":1,"href":"https:\/\/palazzorusso.it\/en\/wp-json\/wp\/v2\/pages\/399\/revisions"}],"predecessor-version":[{"id":400,"href":"https:\/\/palazzorusso.it\/en\/wp-json\/wp\/v2\/pages\/399\/revisions\/400"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/palazzorusso.it\/en\/wp-json\/wp\/v2\/media\/398"}],"wp:attachment":[{"href":"https:\/\/palazzorusso.it\/en\/wp-json\/wp\/v2\/media?parent=399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}